Refund policy

REFUNDS & REPLACEMENTS

Any claims for damaged/defective items must be submitted within 30 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice an issue with a product, contact our customer support team (team@strengthandconditioningscience.com) and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you.

REFUNDS & REPLACEMENT EXEMPTIONS

We will not grant a refund, credit your account, or replace a produced product in case of:

  • Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our partner facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

  • Unclaimed – Shipments that go unclaimed are returned to our partner facility, and you will be liable for the cost of a reshipment to yourself or to your end customer (if and as applicable).

  • Buyer's Remorse – We do not refund orders for buyer’s remorse.

  • Rejected by Customs - If a package is returned due to customs rejection, we will not issue a refund. It is the responsibility of the receiver to research import regulations for their country, and for the receiver to pay any necessary customs fees.

     

RETURNS

Due to the nature of products (perishable goods), we cannot accept returns once a purchase has been made. 


DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, un-used and in its original packaging. You’ll also need the receipt or proof of purchase.


REFUNDS
If a refund has been approved, you’ll be automatically refunded on your original payment method within 14 business days (of approval).

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@strengthandconditioningscience.com.